NetSpeed Learning Solutions - Customer Service

Customer Service Training

Good Customer Service Training Supports Internal and
External Customers in All Interactions

What is Blazing Service?
Blazing Service is a dynamic, interactive training program designed to ignite great
customer service in your organization.

The bottom line? More satisfied, loyal, and committed customers, which is key to your
business’s continued growth.

The Blazing Service Program

The complete program consists of 6 two-hour modules, for maximum delivery flexibility,
followed by powerful, easy-to-use online reinforcement tools.
Blazing Service is a dynamic, interactive training program designed to ignite great
customer service in your organization. Combining the best of classroom instruction with
easy-to-use web-based reinforcement tools,

Blazing Service inspires in your customer service team in both the personal qualities
and the practical skills that make exceptional customer service providers.

Blazing Service Modules

Part I (each module 2 hours)

Module 1: Blazing the Service Path
Module 2: Thinking Like Your Customer
Module 3: Winning Customer Hearts and Minds

Module 4: Solving Customer Problems
Module 5: Handling the Heat
Module 6: Fixing the Systems

Electronic reinforcement: Shortly after the completion of the classroom workshops for
Blazing Service Part I and II, participants access an engaging easy-to-read electronic
magazine that includes a case study, role model interview, to-do list, and other
features crafted to reinforce the face-to-face training.

Web-based tools: Participants then complete Blazing Coach™ to demonstrate their
knowledge of the material and their ability to apply that knowledge to real-life customer
service situations. Also available to participants is Blazing Service At Work™, a
performance support tool to construct detailed action plans based directly on learning
principles covered in their classroom experience.

Tracking and measurement: Training Managers can track the usage of the online
reinforcement tools, review participant scores, and easily measure the impact of the
training using the web-based Blazing Service Administrator™.
Two Implementation Options

Onsite Workshops: A certified Blazing Service facilitator can deliver the Blazing Service
program in a two-day workshop format at your facilities, or deliver each module one at
a time over the course of several days or weeks, on a time-table that meets your needs.

Program Library: Certify your own internal trainer(s) to deliver the complete program.

In developing Blazing Service, our approach to training maximizes learning and
retention by: